FAQ's

1. What services does J&J Medical Ltd provide?

At J&J Medical Ltd, we specialise in the maintenance, repair, and replacement of medical gas systems. Our services include preventative maintenance (PPM) for pipeline systems, outlets, compressors, medical air dryers, vacuum plant systems, scavenging systems, pressure regulator sets, alarms, and Area Valve Service Units (AVSUs). We also offer repair services, parts replacement, and 24/7 emergency call-out support.

2. What is Preventative Maintenance (PPM), and why is it important?

Preventative Maintenance (PPM) involves regular inspections and servicing of your medical gas systems to ensure they are functioning efficiently and safely. PPM helps prevent unexpected breakdowns, reduces downtime, and ensures compliance with safety regulations. Regular maintenance can also extend the lifespan of your equipment, saving costs in the long run.

3. How often should preventative maintenance be carried out?

The frequency of preventative maintenance depends on the specific equipment and regulatory requirements. We offer flexible scheduling options, including weekly, quarterly, and annual checks, to suit the needs of your facility. Our team can help you develop a customised maintenance schedule to keep your systems in optimal condition.

4. Do you offer emergency call-out services?

Yes, we provide a 24/7 emergency call-out service to address any urgent issues with your medical gas systems. Whether it’s a leak, breakdown, or alarm activation, our team is available around the clock to ensure your systems are quickly back to normal operation.

5. What types of replacement parts do you offer?

We offer a range of replacement parts for medical gas systems, including both genuine manufacturer parts and high-quality original equipment (OE) parts. While we recommend using genuine parts for the best performance and durability, our OE parts provide a reliable and cost-effective alternative. All parts used are of the highest quality to ensure the safety and efficiency of your systems.

6. Are your technicians certified and qualified?

Yes, all our technicians are highly trained and certified to work on medical gas systems. We adhere to strict health and safety standards and hold all the necessary accreditations. Our team is equipped with certified testing equipment to ensure accurate and reliable service.

7. How can I schedule a service or maintenance check?

To schedule a service or maintenance check, you can contact us via phone or email. Our friendly customer service team will assist you in arranging a convenient time for our engineers to visit your facility. We can also discuss your specific needs and develop a tailored maintenance plan for you.

8. What areas do you serve?

While J&J Medical Ltd is based in the London and Essex region, our services extend far and wide across the UK. We are committed to providing reliable and professional support to clients wherever they are located.

9. What information will I receive after a maintenance check?

After each maintenance check, we provide a detailed report outlining the condition of your equipment, any issues identified, and the work carried out. This report will also include recommendations for future maintenance and any necessary repairs or replacements. Our goal is to provide you with complete transparency and peace of mind regarding your medical gas systems.

10. How can I contact J&J Medical Ltd?

You can reach us via phone, email, or through our website's contact form. Our team is always ready to assist with any queries or service requests. Visit our Contact Us page for more information.